Returns – Customer Information
Yes, we accept returns and the entire process is designed to be as simple and straightforward as possible. Below are the key information and steps:
- Return Period:
Returns are accepted within 30 days of order delivery. - Return Contact:
To initiate the process, please send us an email at info@mireva-london.com
The email should include:
Order number
Reason for return
Photos of the product in case of damage
Customer's full name
Customer's address - Selecting a New Product or Exchange:
You have the option to choose a different product, size, or color.
Our range includes a wide variety of products, so it is possible to find exactly what suits you.
Our customer support team can advise you on product and size recommendations. - Return Method:
After contacting us, we will provide you with the correct address to send the returned item.
Never send goods back to the sender without our confirmation.
Return shipping costs are the responsibility of the customer. - Processing Returns:
Every return is handled with the utmost care and consideration for the customer.
Our customer support team strives to respond as quickly as possible and provide all necessary information. - Safety and Satisfaction:
We strive to ensure that every customer feels confident that their purchase is secure and that they can rely on our support.
Returns and exchanges are handled in a way that minimizes any complications. - Further Information:
Browse our complete range and exchange options here: mireva-london.com
All returned parcels will be sent to our central warehouse. - Questions and Support:
If you have any questions or needs regarding a return, please contact us at info@mireva-london.com
We are here for you and happy to provide any assistance you may need. - Order Cancellation Within 24 Hours:
Orders can be cancelled within 24 hours of being placed, provided they have not yet been dispatched. After this period, it is no longer possible to stop the order before the goods are shipped.