KANEKOU | プレミアム 快適 ジップフーディ

At MIREVA LONDON, we strive to provide a smooth and reliable shopping experience. Our products are shipped directly from carefully selected partners, allowing us to offer high quality at fair prices – without unnecessary intermediaries.

The estimated delivery time is usually 9 to 15 working days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will always receive a tracking number.

We understand that waiting can be frustrating. If the delivery date has passed and you still haven’t received your order, please contact us at info@mireva-london.com – We’re here to help and will find a solution as quickly as possible.

We are sorry that your order did not meet your expectations. Of course, we will be happy to help you.

Please send an email to info@mireva-london.com and attach the completed return form (see below). We will then send you the return address and further instructions.

If you wish to exercise your right to withdraw from the contract, please complete and send the following by email:

I hereby withdraw from the contract of purchase of the following goods: ____________
Order number: __________

Ordered on (date): ____________

Received on (date): ____________

Name of consumer: _______________________

Address of consumer: _______________________

Signature of consumer (only for physical documents): _______________________

Date: ____________

Note: Sustainability is important to us. Returns are possible, but we encourage you to consider your purchase carefully in order to minimise unnecessary returns.

You are responsible for the cost of returning the merchandise. You may choose your own shipping carrier. Current rates can be found on the carrier’s website.

You always have the right to return or exchange the goods within 30 days from the date of delivery. In order for a return to be approved, the following conditions must be met:

The item has not been used and is not damaged.

The item is returned in its original packaging.

All tags/labels are intact.

Accessories/manuals are included in the package.

(In the case of signs of use, deductions from the refund may be made in accordance with applicable regulations.)

You can safely pay with standard payment cards (debit/credit). All payments are processed through secure payment systems.

First, please check your spam/junk folder.

Still haven’t received anything? Send us an email with your full name and the email address you used when placing your order to info@mireva-london.com and we will assist you as soon as possible.